You will learn why traditional analytical thinking about organizational performance is not a sufficient guide for management. Quality improvement requires understanding the inter-relationship of the parts—synthesis—and how the whole fits in the still larger system of which it is a part. 18 min. $110.00 |
 | Everyone needs to know how his work relates to the aim of the whole organization. Improvement efforts directed at parts of the organization may not benefit the whole.
21 min. $110.00 |
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 | You will learn the vital distinction between commanding and leading. Managers must coach and lead employees to understand how how their work fits in the system and to appreciate that performance is not the sum of an organization’s parts but the product of their interactions.
17 min. $110.00 |
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 | Doing the Right Thing Right, Vol. 4
Idealized design is the process of envisioning where the organization would like to be in the future and then taking improvement measures that point in that direction. It is the way to do the right thing right for long-term improvement. Improvements are then pulled along by the long-range purpose.
23 min. |
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 | You will learn that work-related fear is common in organizations. Improvement efforts threaten employees, no matter how necessary, and raise fear—a predictable, rational response. Fear reduces productivity and job satisfaction and therefore must be managed to provide energy and focus for positive transformation.
28 min. $110.00 |
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 | Change, Improvement, and Fear, Vol. 6
Fear present at all levels and needs to be managed continually; it is a natural result of high performance and risk-taking. Leadership with vision and trust is called for. Consequences of avoiding fear are increasing efforts at control, tighter rules, limiting information, and blaming.
23 min. $110.00 |
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 | Managing Fear: How to Begin, Vol. 7
You will learn practical tools to assess and manage fear and the beneficial effects of management’s willingness to admit presence of fear.
22 min. $110.00 |
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$700.00 |
$400.00 |
$300.00 |