Change, Improvement, and Fear, Vol. 6 (Suarez)

Dr. Suárez explains that managing fear is an ongoing process because fear is present at all levels of an organization—a natural result of high performance and risk-taking. He emphasizes that fear can be managed where there is leadership, vision, and trust. The consequences of avoiding fear are increasing efforts to control by micro-management, tighter rules, limiting information, and blaming. 23 min. Includes teaching guide.