Clare Crawford-Mason collaborated with Dr. W. Edwards Deming to produce the authoritative rendering of his management philosophy in videocassette format. She is co-author of two best-selling books about the developing global market and the life and ideas of Dr. Deming: Quality Or Else: The Revolution in World Business, Times Books, 1994; and Thinking About Quality: Joy, Meaning, and Profit in the Workplace, Houghton Mifflin, 1991. Both are still in print. Most recently she co-authored The Nun and the Bureaucrat…How They Found an Unlikely Cure for America’s Sick Hospitals. It is a companion to Good News: How Hospitals Heal Themselves, 2006 for PBS.
A former NBC senior producer, Ms. Crawford-Mason is most noted as the producer of If Japan Can Why Can’t We? the NBC white paper, which introduced Dr. Deming and his ideas to the West, set off the quality revolution and brought about the market for management training videocassettes. She produced Quality…Or Else! a PBS documentary series on problems of globalization and American ingenuity in the workplace, school, and government. (The series is used in junior college and college classes to explain the new workplace and world economic order.) She was a founding editor and for nine years Washington Bureau Chief of People Magazine. She produced the first television documentaries and national magazine reports on spouse abuse, child sexual abuse, and abortion as a political issue.