Cooperation-The Key to Quality, Vol. 11

Cooperation enabled personnel at Vernay Laboratories to turn their attention to working on process improvements in an atmosphere of shared acceptance of the company's goals. They speak of overcoming resistance to change as they learned new ways to communicate about processes and work as teams. Deming talks about leadership qualities, and the relationship between continual improvement, personal development, and increasing profits. 23:27 min. Includes teaching guide.