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Course Syllabus

Learning segment 1  Introduction, aims, objectives and resultant benefits.
Video 21: The Theory of a System for Managers

Module 1    
Deming is different, Variation, Materials for help in learning.
Video    : The Prophet of Quality

Module 2    
The Deming story – the development of systems thinking.
 
Module 3    
Red Bead and Funnel Experiments  3a, 3b, 3c, 3d.
Videos 7,8,9: The vital lessons to be learned by leaders.
 
Learning segment 2   Module 4    
Points 1-7 of  the 14 points for management, and Joiner Triangle
 Video 2: The importance and interconnectedness of all 14 Points.
 
Module 5    
Points 8-14 of  the 14 points for management, and Joiner Triangle
 Video 2: The importance and interconnectedness of all 14 Points
 
Module 6     
Case study: “Mack’s story,” personal transformation of the top man
 Video: CEO Mack tells his story to 3000 NASA employees.
 
Learning segment 3 Module 7     
Targets, appraisal, conformity to specs., and obstacles to change
Video 15: Competition, Cooperation, and the Individual

Module 8     
Innovation, not just improvement, win-win – the backbone to it all
Video 17,18,19: People Systems: The Toughest Challenge
 
Learning segment 4 Module 9    
The System of Profound Knowledge (SOPK)  An Overview
Video 14,15,16: Understanding Profound Knowledge
 
Module 10   
System of Profound Knowledge -  Systems and Variation
Video 2: The Interconnectedness of the 14 points and SOPK (1)
 
Module 11   
System of Profound Knowledge -  Knowledge and  Psychology
Video 2: The Interconnectedness of the 14 points and SOPK (2)
 
Learning segment 5 Module 12   
Bringing it together and making it happen at the Ford Motor Co.
Video 3-6, 20: Corporate Leadership, Adoption, Communication, Application

Module 13   
SOPK applied in the medical field  – “Healthcare healed itself.”
Video : Good News…How Hospitals Heal Themselves