Cultural Transformation: Continual Improvement, Vol. 25

Zytec managers and employees describe their seven-year experience of continual improvement practices and the constraints posed by the old system of work. They tell about their efforts to discard performance appraisals, quotas, and incentive awards for the sales force. Company leaders discuss their perspective on the benefits of Baldrige competition and the meaning of "continual" improvement in their new culture. 24:18 min. Includes teaching guide.