FREE
The Foreword states the imperative need for systems thinking. Chapter 6 explains how the essential work of improvement happens. The discussion guide enables leaders to examine issues raised in the documentary and companion book. | The following streaming video files are available: How Hospitals Heal Themselves; The Prophet of Quality; The 14 Points, Vol.2 ; The Red Bead Experiment and Life; Profound Knowledge; A New World View, Vol. 1 |
The Revolution in World Business accompanied the PBS series Quality…Or Else! Chapter 1, Building Good Ships, recounts the history of quality development in Japan after World War II as Dr. Deming and others taught the Japanese to produce better and better quality goods at lower and lower cost. | Chapter 1, The Devils, considers traditional, firmly believed ideas about management, such as the benefits of competition, and contrasts them with the new thinking that has begun to replace the old. The Devils, of course, are the old ways we hang onto. |
Free Illustrations of Deming's 14 Points for the Transformation of Management, By Pat Oliphant | A Platform for Designing Business Architecture, by Jamshid Gharajedaghi. |
"A Practical Approach to Transforming Organizations," Thomas H. Lee, Shoji Shiba, and Robert Chapman Wood. | |
FROM CONFORMANCE TO PERFORMANCE
How systems, variation, knowledge and people interact to improve the way organisations work. |