How Hospitals Heal Themselves…Systems Documentary, 2006-07
Reported by Former NBC Anchor Lloyd Dobyns
Systems thinking on the front lines…how doubtful administrators, doctors and nurses became delighted believers in the Deming-Toyota management principles
The documentary Good News: How Hospitals Heal Themselves (57 min.) reports how pioneering hospitals are using Dr. Deming’s theory to create an environment where health workers can dramatically improve patient care and reduce unnecessary deaths, suffering, errors, infections and costs without additional resources or government regulations.
Doctors and nurses tell how they did their best, working overtime, while hospital conditions worsened. They were delighted to learn systems thinking to practice continual improvement in work design and outcomes and increase on-the-job satisfaction.
In the companion book, The Nun and the Bureaucrat How They Found an Unlikely Cure for America’s Sick Hospitals, health workers explain in detail how they saved lives and reduced errors, infections and waste by using Toyota management principles. They explain that at first they did not believe the new improvement culture would work, but to their surprise they found it freed them to practice medicine more effectively and to interact with patients more.
The documentary and its companion book and discussion guide make an excellent introduction of systems thinking and its benefits to any audience. More
Reviews and Comments… More
Hospitals learning with Good News… More
These proven methods could be adopted by hospitals anywhere, without outside help or additional investment, to reduce costs by as much as 50 percent. The results will be: improved quality of care and patient safety; dramatic reductions in errors, waste of time and resources, medication errors, and hospital-acquired infections; major enhancement in working conditions for doctors and nurses; and the knowledge to continue making daily improvements in delivery of care.
In The Nun and the Bureaucrat… doctors, nurses and administrators testify that they overcame doubts to discover that application of Toyota practices and Baldrige National Quality Award criteria to their hospitals in Southwest Pennsylvania and the Midwest helped them transform the management of healthcare delivery and regain joy and satisfaction on the job.
Doctors and nurses tell how they did their best, working overtime, while hospital conditions worsened. They were delighted to learn systems thinking to practice continual improvement in work design and outcomes and increase on-the-job satisfaction.
In the companion book, The Nun and the Bureaucrat How They Found an Unlikely Cure for America’s Sick Hospitals, health workers explain in detail how they saved lives and reduced errors, infections and waste by using Toyota management principles. They explain that at first they did not believe the new improvement culture would work, but to their surprise they found it freed them to practice medicine more effectively and to interact with patients more.
The documentary and its companion book and discussion guide make an excellent introduction of systems thinking and its benefits to any audience. More
Reviews and Comments… More
Hospitals learning with Good News… More
These proven methods could be adopted by hospitals anywhere, without outside help or additional investment, to reduce costs by as much as 50 percent. The results will be: improved quality of care and patient safety; dramatic reductions in errors, waste of time and resources, medication errors, and hospital-acquired infections; major enhancement in working conditions for doctors and nurses; and the knowledge to continue making daily improvements in delivery of care.
In The Nun and the Bureaucrat… doctors, nurses and administrators testify that they overcame doubts to discover that application of Toyota practices and Baldrige National Quality Award criteria to their hospitals in Southwest Pennsylvania and the Midwest helped them transform the management of healthcare delivery and regain joy and satisfaction on the job.