How Managers and Workers Can Change, Vol. 10

This report about Vernay Laboratories in Yellowsprings, Ohio, provides evidence of the changes experienced by people at all levels of the company after five years of implementing the Deming philosophy. Managers and employees tell how they learned about the concept of a system and long-term system improvements. Deming explains why trying to copy others, good intentions, and technical fixes are insufficient to improve quality. He also discusses the simplicity of statistical theory in fundamental terms, which are necessary for understanding an organizational system and the interactions within it. 24:53 min. Includes teaching guide.