This NBC News White Paper began the Quality Revolution in America and introduced W. Edwards Deming to Western managers. It tells how the Japanese captured the world auto and electronics markets by following Deming’s advice to practice continual improvement and think of manufacturing as a system, not as bits and pieces. The report is an important historical document. It provides a deeper understanding of why we have had to learn to work and live with rapid change, growing complexity, and relentless global competition. The program is an excellent consciousness raiser. Viewers see Dr. Deming predicting nearly three decades ago what has come to pass.
The DVD may be purchased from NBC Universal. We look forward to adding a link to the NBC site soon.