 | You will learn from Peter Scholtes why performance evaluations and numerical ratings injure employee morale, provide little useful feedback, and perpetuate an illusion that management can identify and measure individual performance.
23 min. $110.00 |
|  | Too much is asked of appraisal systems: they fail to give direction or motivate people to do a better job. Peter Scholtes advises separating appraisal from guidance and offers alternatives and ways of acknowledging superior performers.
22 min. $110.00 |
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 | You will learn from Brian Joiner how management evolved to current practice of managing by results and why it is better to consider the methods used to achieve results. He illustrates destructive results of working to fill quotas and other quantitative objectives.
26 min. $110.00 |
| You will learn how to organize for continual improvement, beginning with the 14 Points and examples of the PDSA cycle (plan, do, study, act) as the method of ongoing improvement. Brian Joiner presents examples of team-coordinated improvements and use of data, summarizing differences between MBO and continual improvement.
22 min. $110.00 |