"Now more than ever, we need to remember the teachings of Dr. Deming: simply put, quality first and follow through with the honest practice of developing quality products and quality people."  

Shoichiro Toyoda
Chairman and Former President, Toyota
What Deming Taught Toyota
Every 21st Century
Manager Needs to Know

Dr. W. Edwards Deming’s principles support the global success of Toyota, Proctor & Gamble, Ritz Carlton, Harley-Davidson, and many other leading organizations. His teachings are essential for the effective application of Six Sigma, Lean Manufacturing, Loyalty/Net Promoter and other quality improvement, customer retention and business growth methods.  More

 
Keep In Mind

The East is learning scientific thinking faster than the West is learning systems thinking. Russell Ackoff

The task of the United States in the 21st Century will be to manage the decline of the empire. Paul Kennedy, Yale University

Brilliant process management is our strategy. We get brilliant results from average people managing brilliant processes. We observe that our competitors often get average (or worse) results from brilliant people managing broken processes. Toyota’s Philosophy for Manufacturing Excellence  
Our Aim
Systems Thinking teaches us to manage the things we can’t control.

Dr. Deming’s systems ideas allow us to manage what we do not and cannot control. Our aim is to create wider awareness of the benefits and sense of urgency for its practice.

Systems thinking enables continual improvement of businesses, hospitals, schools, nations, families– even ourselves–in our rapidly changing, increasingly complex and dangerous world.

Amazingly, systems thinking helps us manage complexity and at the same time increase the quality of life for more and more people. More

News Flashes

More on Infections from Pittsburgh Hospital More

Pittsburgh—PRHI Leaders for Healthcare Reform More

Better Questions, Wiser Answers More

Toyota Methods Yield Year With No Infections More

Why American Companies Will Not Catch Toyota More

Scottish Health Service Trains with Good News… More

No Satisfaction at Toyota More
Featured Product

Order Good News...How Hospitals Heal Themselves, the documentary DVD and The Nun and the Bureaucrat…, the book, for $165.00 together. Separate: DVD, $150.00; Book, $21.95.


"If you think that hospital care cannot be significantly improved in quality and cost, you have another think coming. Read this book."
- Russell Ackoff, Professor Emeritus, University of Pennsylvania

How Hospitals Heal Themselves…Systems Documentary, 2006-07
Reported by Former NBC Anchor Lloyd Dobyns

Systems thinking on the front lines…how doubtful administrators, doctors and nurses became delighted believers in the Deming-Toyota management principles

The documentary Good News: How Hospitals Heal Themselves (57 min.) reports how pioneering hospitals are using Dr. Deming’s theory to create an environment where health workers can dramatically improve patient care and reduce unnecessary deaths, suffering, errors, infections and costs without additional resources or government regulations.

Doctors and nurses tell how they did their best, working overtime, while hospital conditions worsened. They were delighted to learn systems thinking to practice continual improvement in work design and outcomes and increase on-the-job satisfaction. More

Healthcare Organizations Purchase Good News...How Hospitals Heal Themselves

Some hospitals and healthcare systems train medical staff with the documentary and companion book. See the following list for purchasers near you. More