Key Words and Topics Treated in The Deming Library

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Key Words and Topics

Treated in The Deming Library

Aim of the organization

Baldrige criteria

Barriers to cooperation

Best efforts

Blame and blaming people

Breaking down barriers

Buying on price tag alone

Change

Coaching

Commitment of top management

Common beliefs and attitudes

Competition and competitive environment

Constancy of purpose

Continual improvement

Continual learning

Cooperation

Copying

Cultural change and transformation

Customer and customer focus

Customer-supplier relationship

Driving out fear

Education and personal development

Environment of trust

Everyone wins (win-win)

Extrinsic motivation

Fear

Fourteen Points

Funnel Experiment, The

Global market

Grading

Inspection

Intent of top management

Interdependence

Internal customers and suppliers

Intrinsic motivation

Joy in work

Leader, job of a

Leadership

Learning

Long-term thinking

Losses from tampering

Malcolm Baldrige Nat. Quality Award

Management by objective

Management of outcomes

Management's job/responsibility

Manufacturing as a system

Measurable results

Meeting specifications

Mission

Mistakes of the system

Numerical goals and quotas

Old attitudes and beliefs

Operational definition

Optimization

Organization as a system

PDSA Cyle

Performance appraisal

Personal development

Personal transformation

Prediction

Pride of workmanship

Process improvement

Profound Knowledge

Psychology

X

Quality (defined)

Ranking people

Red Bead Experient, Lessons of the

Rewards and system of rewards

Self-improvement

Single supplier

Statistical thinking, theory of

Success

Supplier

System

System diagram (Deming's flow chart)

System performance

Systems thinking

Tampering

Taylor, Frederick W.

Teams and teamwork

Theory (needed for learning)

Theory of knowledge

Theory of management

Traditional management

Training

Transformation

Trust

Understanding one's job

Unknown and unknowable figures

Variation

Vision

Volume #

P1

P2

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

I1

I2

I3

I4