Good News: How Hospitals Heal Themselves
The report is complete. It is airing on public stations around the nation, and it is available for purchase from www.managementwisdom.com.
A companion how-to book, "The Nun and the Bureaucrat—How They Found an Ulikely Cure for America's Sick Hospitals," offers a fuller discussion of systems thinking applied to reduce mistakes, costs, deaths, etc. Healthcare professionals describe their personal transformations. The book will be published in early June.
Producer’s Note
Until now—lacking a better operational model— doctors, nurses and hospital administrators—well educated and with the best intentions—have worked hard, frequently overtime, only to see conditions get worse, even much worse. In this report healthcare professionals welcomed the opportunity to learn a new way to work together by viewing the hospital as a system. This led to dramatic, rapid and permanent improvements, reduced errors, deaths and suffering and made them more effective personally. This is radically different from the defensive, negative reception American industry gave Japanese systems management when it was introduced in the l980s.
An Educational Resource for Hospital Professionals
Many healthcare professionals do not know how to re-organize and continually improve the delivery of clinical care in changing and complex modern hospitals. They do not know that at the same time they can significantly reduce cost and waste. The educational material described below, will enable hospitals to take effective action.
"Good News...How to Heal Your Hospital" under development has two parts (beyond the documentary and its companion book):
1) “Systems Thinking—The Foundation for Improvement,” a 30-minute added program of interviews with senior national healthcare quality experts; and
2) a six-segment course of study for hospital professionals.
In the 30-minute addition to the documentary, which can be broadcast or viewed as an introduction to the instructional material, authorities in healthcare quality will explain “how” and “why” systems thinking is the conceptual foundation for methods that produce continuing, sustainable improvements in the delivery of care.
"Good News...How to Heal Your Hospital" will be organized to introduce the learner to key issues of systemic improvement of care delivery. The course will enable the hospital administrator, the chief of medicine or the board chairman to initiate the transformative change process. It will permit other healthcare workers to understand their roles in the changing organization.
Likely topics for the programs:
1) The Hospital as a Patient-Focused System
2) Dealing with Complexity
3) Gaining “New Eyes”
4) Toyota Tools for Real-Time Problem Solving
5) Leadership and Development of People
6) Self-Assessment with the Baldrige Criteria.
The Need for Assistance
The producers are searching for financial underwriting to enable completion of the training material and production of the 30-minute interview program on systems thinking.
Cost and Revenue
The estimated cost to complete the educational materials is $300,000.
Production Team
Clare Crawford-Mason, Producer Lloyd Dobyns, Writer/Narrator Linda Doherty, Ph.D., Associate Producer Louis Savary, Ph. D., Writer, Instructional Designer John Murphy, Videographer Howard McClintic, Executive Director, CTC Foundation, Co-Producer Robert W. Mason, Executive Producer
A companion how-to book, "The Nun and the Bureaucrat—How They Found an Ulikely Cure for America's Sick Hospitals," offers a fuller discussion of systems thinking applied to reduce mistakes, costs, deaths, etc. Healthcare professionals describe their personal transformations. The book will be published in early June.
Producer’s Note
Until now—lacking a better operational model— doctors, nurses and hospital administrators—well educated and with the best intentions—have worked hard, frequently overtime, only to see conditions get worse, even much worse. In this report healthcare professionals welcomed the opportunity to learn a new way to work together by viewing the hospital as a system. This led to dramatic, rapid and permanent improvements, reduced errors, deaths and suffering and made them more effective personally. This is radically different from the defensive, negative reception American industry gave Japanese systems management when it was introduced in the l980s.
An Educational Resource for Hospital Professionals
Many healthcare professionals do not know how to re-organize and continually improve the delivery of clinical care in changing and complex modern hospitals. They do not know that at the same time they can significantly reduce cost and waste. The educational material described below, will enable hospitals to take effective action.
"Good News...How to Heal Your Hospital" under development has two parts (beyond the documentary and its companion book):
1) “Systems Thinking—The Foundation for Improvement,” a 30-minute added program of interviews with senior national healthcare quality experts; and
2) a six-segment course of study for hospital professionals.
In the 30-minute addition to the documentary, which can be broadcast or viewed as an introduction to the instructional material, authorities in healthcare quality will explain “how” and “why” systems thinking is the conceptual foundation for methods that produce continuing, sustainable improvements in the delivery of care.
"Good News...How to Heal Your Hospital" will be organized to introduce the learner to key issues of systemic improvement of care delivery. The course will enable the hospital administrator, the chief of medicine or the board chairman to initiate the transformative change process. It will permit other healthcare workers to understand their roles in the changing organization.
Likely topics for the programs:
1) The Hospital as a Patient-Focused System
2) Dealing with Complexity
3) Gaining “New Eyes”
4) Toyota Tools for Real-Time Problem Solving
5) Leadership and Development of People
6) Self-Assessment with the Baldrige Criteria.
The Need for Assistance
The producers are searching for financial underwriting to enable completion of the training material and production of the 30-minute interview program on systems thinking.
Cost and Revenue
The estimated cost to complete the educational materials is $300,000.
Production Team
Clare Crawford-Mason, Producer Lloyd Dobyns, Writer/Narrator Linda Doherty, Ph.D., Associate Producer Louis Savary, Ph. D., Writer, Instructional Designer John Murphy, Videographer Howard McClintic, Executive Director, CTC Foundation, Co-Producer Robert W. Mason, Executive Producer