The Nun and The Bureaucrat...
Foreword, Chapter 6 and Discussion Guide

Foreword from The Nun and The Bureaucrat....
The Foreword states the imperative need for systems thinking.
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Chapter 6 - Systems Thinking and Continual Process Improvement - from The Nun and The Bureaucrat....
Explains how the essential work of improvement happens.
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Discussion Guide for Good News...How Hospitals Heal Themselves
The guide enables leaders to examine issues raised in the documentary and companion book.
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