How Hospital Heal Themselves Book

The documentary aired on PBS and its companion book The Nun and the Bureaucrat…introduce the practice of systems thinking. The viewer will see in a hospital setting how workers and managers learn to manage things they can’t control, learning on the job to make continual improvement a rewarding everyday experience.

Click here to download the Discussion Guide for Good News...How Hospitals Heal Themselves.
Click here to read the Foreword, Introduction, and Chapter 9.

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