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Purchase Complete Set of Vols. 26-27 for $120.00

Item# TDL26/27D
$120.00

Product Description

TWO CASES: RECOGNIZING THE SIGNS OF SUCCESS (Vols. 26-27 Set)

The two-volume set includes:

  • A Study in Continual Improvement, Part I, Vol. 26 You will witness the leaders of the Reston Hospital Center as they began to view the hospital as a system and learned cooperation and continual learning resulting in better outcomes. The model applies to organizations of any type. Features Dartmouth professor Paul Batalden, MD.

  • A Study in Continual Improvement, Part II, Vol. 27 Dr. Batalden and hospital administrators consider remaining three components of Profound Knowledge (variation, theory of knowledge, and psychology). The 14 Points are restated for the hospital circumstances.