Suggested Reading
Outstanding Publications
The Leader's Handbook: Making Things Happen, Getting Things Done, Peter R. Scholtes, New York, NY: McGraw Hill, 1998. $29.95
Every manager, every business owner, every administrator should read this book and then refer to it often. It is a profoundly wise and intelligent guide to thinking about an organization as a system and learning to focus on the interactions, not the actions, of the people and other elements. The book is about the need to transform management from traditional command and control to inspiring leadership. It is committed to the belief that an organization develops no faster than the individuals in it and cannot afford to waste anyone.
Quality Handbook for Small Business: Putting the Pieces Together to Make Quality Work, 2nd Edition, 1996, The Minnesota Council for Quality, 2850 Metro Drive, Suite 519, Bloomington, MN 55425, 952 851-3181, fax 952 851-3183. $19.95.
If you manage a small organization or business and cannot afford consultant help and are too busy to take time away to attend management seminars, here is a valuable resource. This book will help you lead your people through a transformation to managing for continual improvement of performance, productivity, and competitiveness. It was developed with the seven Baldrige Award criteria in mind. It is practical, with forms and formats for quality improvement measures. Its chapters focus on: Leadership, Information and Analysis, Strategic Planning, Human Resource Development and Management, Process Management, Business Results, and Customer Focus and Satisfaction.
Bibliography
Russell L. Ackoff and Sheldon Rovin, Beating the System, Berrett-Koehler, June 2005.
Russell Lincoln Ackoff and Sheldon Rovin, Redesigning Society (Stanford University, July 2003)
Dr. Russell L. Ackoff, Creating the Corporate Future (New York, NY: John Wiley & Sons, Inc., 1981).
Russell L. Ackoff, The Democratic Corporation: A Radical Prescription for Recreating Coporate America and Rediscovering Success (New York, NY: Oxford University Press, 1994).
Russell L. Ackoff, Ackoff’s Best—His Classic Writings on Management (New York, NY: John Wiley & Sons, Inc., 1999).
Lucy Beale and Rick Fields, The Win-Win Way: The New Approach Transforming American Business and Life (San Diego, CA: Harcourt Brace Jovanovich, Publishers, 1987).
W. Edwards Deming, Out of the Crisis (Cambridge, MA: Massachusetts Institute of Technology, 1986).
W. Edwards Deming, The New Economics (Cambridge, MA: Massachusetts Institute of Technology, 1993).
Lloyd Dobyns and Clare Crawford-Mason, Quality Or Else: The Revolution in World Business (New York, NY: Houghton Mifflin Company., 1991).
Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality--Progress, Wisdom, and the Deming Philosophy (New York, NY: Times Books, 1994).
Jamshid Gharajedaghi, Toward a Systems Theory of Organizations (Seaside, California, Intersystems Publications, 1985)
Jamshid Gharajedaghi, Systems Thinking: Managing Chaos and Complexity—A Platform for Designing Business Architecture (Butterworth Heineman, Boston, 1999)
Kaoru Ishikawa, What is Total Quality Control? The Japanese Way (Englewood Cliffs, NJ: Prentice-Hall, Inc., 1985).
Cecelia S. Kilian, The World of W. Edwards Deming (Knoxville, TN: SPC Press, Inc., 1992).
Alfie Kohn, No Contest: The Case Against Competition, Why we lose in our race to win (Boston, MA: Houghton Mifflin Company, 1986).
Alfie Kohn, Punished by Rewards: The trouble with gold stars, incentive plans, A’s, praise, and other bribes (Boston, MA: Houghton Mifflin Company, 1993).
David P. Langford and Dr. Barbara A. Cleary, Orchestrating Learning with Quality ( Milwaukee, WI: ASQC Quality Press, 1995).
Thomas H. Lee, Shoji Shiba, and Robert Chapman Wood, Integrated Management Systems—A Practical Approach to Transforming Organizations (In publication, 1999.)
Clarence Irving Lewis, Mind and the World Order: Outline of a Theory of Knowledge (New York, NY: Dover Publications, Inc., 1929).
Ian I. Mitroff, Business NOT as Usual: Rethinking Our Individual, Corporate, and Industrial Strategies for Global Competition (San Francisco, CA: Jossey-Bass Inc., 1987).
Henry R. Neave, Deming Dimension (SPC Press, 1990).
Peter R. Scholtes, The Leadership Handbook: Making Things Happen, Getting Things Done (New York, NY: McGraw Hill, 1998).
Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization (New York, NY: Currency Doubleday, 1990).
Dr. Walter A. Shewhart, Economic Control of Quality of Manafactured Product (New York, NY: D. Van Nostrand Company, Inc., 1931).
Mary Walton, The Deming Management Method, (New York, NY: The Putnam Publishing Group, 1986).
Donald J. Wheeler and David S. Chambers, Understanding Statistical Process Control: Second Edition (Knoxville, TN: SPC Press, 1992).
Donald J. Wheeler, Understanding Variation: The Key to Managing Chaos (Knoxville, TN: SPC Press, 1993).
The Leader's Handbook: Making Things Happen, Getting Things Done, Peter R. Scholtes, New York, NY: McGraw Hill, 1998. $29.95
Every manager, every business owner, every administrator should read this book and then refer to it often. It is a profoundly wise and intelligent guide to thinking about an organization as a system and learning to focus on the interactions, not the actions, of the people and other elements. The book is about the need to transform management from traditional command and control to inspiring leadership. It is committed to the belief that an organization develops no faster than the individuals in it and cannot afford to waste anyone.
Quality Handbook for Small Business: Putting the Pieces Together to Make Quality Work, 2nd Edition, 1996, The Minnesota Council for Quality, 2850 Metro Drive, Suite 519, Bloomington, MN 55425, 952 851-3181, fax 952 851-3183. $19.95.
If you manage a small organization or business and cannot afford consultant help and are too busy to take time away to attend management seminars, here is a valuable resource. This book will help you lead your people through a transformation to managing for continual improvement of performance, productivity, and competitiveness. It was developed with the seven Baldrige Award criteria in mind. It is practical, with forms and formats for quality improvement measures. Its chapters focus on: Leadership, Information and Analysis, Strategic Planning, Human Resource Development and Management, Process Management, Business Results, and Customer Focus and Satisfaction.
Bibliography
Russell L. Ackoff and Sheldon Rovin, Beating the System, Berrett-Koehler, June 2005.
Russell Lincoln Ackoff and Sheldon Rovin, Redesigning Society (Stanford University, July 2003)
Dr. Russell L. Ackoff, Creating the Corporate Future (New York, NY: John Wiley & Sons, Inc., 1981).
Russell L. Ackoff, The Democratic Corporation: A Radical Prescription for Recreating Coporate America and Rediscovering Success (New York, NY: Oxford University Press, 1994).
Russell L. Ackoff, Ackoff’s Best—His Classic Writings on Management (New York, NY: John Wiley & Sons, Inc., 1999).
Lucy Beale and Rick Fields, The Win-Win Way: The New Approach Transforming American Business and Life (San Diego, CA: Harcourt Brace Jovanovich, Publishers, 1987).
W. Edwards Deming, Out of the Crisis (Cambridge, MA: Massachusetts Institute of Technology, 1986).
W. Edwards Deming, The New Economics (Cambridge, MA: Massachusetts Institute of Technology, 1993).
Lloyd Dobyns and Clare Crawford-Mason, Quality Or Else: The Revolution in World Business (New York, NY: Houghton Mifflin Company., 1991).
Lloyd Dobyns and Clare Crawford-Mason, Thinking About Quality--Progress, Wisdom, and the Deming Philosophy (New York, NY: Times Books, 1994).
Jamshid Gharajedaghi, Toward a Systems Theory of Organizations (Seaside, California, Intersystems Publications, 1985)
Jamshid Gharajedaghi, Systems Thinking: Managing Chaos and Complexity—A Platform for Designing Business Architecture (Butterworth Heineman, Boston, 1999)
Kaoru Ishikawa, What is Total Quality Control? The Japanese Way (Englewood Cliffs, NJ: Prentice-Hall, Inc., 1985).
Cecelia S. Kilian, The World of W. Edwards Deming (Knoxville, TN: SPC Press, Inc., 1992).
Alfie Kohn, No Contest: The Case Against Competition, Why we lose in our race to win (Boston, MA: Houghton Mifflin Company, 1986).
Alfie Kohn, Punished by Rewards: The trouble with gold stars, incentive plans, A’s, praise, and other bribes (Boston, MA: Houghton Mifflin Company, 1993).
David P. Langford and Dr. Barbara A. Cleary, Orchestrating Learning with Quality ( Milwaukee, WI: ASQC Quality Press, 1995).
Thomas H. Lee, Shoji Shiba, and Robert Chapman Wood, Integrated Management Systems—A Practical Approach to Transforming Organizations (In publication, 1999.)
Clarence Irving Lewis, Mind and the World Order: Outline of a Theory of Knowledge (New York, NY: Dover Publications, Inc., 1929).
Ian I. Mitroff, Business NOT as Usual: Rethinking Our Individual, Corporate, and Industrial Strategies for Global Competition (San Francisco, CA: Jossey-Bass Inc., 1987).
Henry R. Neave, Deming Dimension (SPC Press, 1990).
Peter R. Scholtes, The Leadership Handbook: Making Things Happen, Getting Things Done (New York, NY: McGraw Hill, 1998).
Peter M. Senge, The Fifth Discipline: The Art & Practice of The Learning Organization (New York, NY: Currency Doubleday, 1990).
Dr. Walter A. Shewhart, Economic Control of Quality of Manafactured Product (New York, NY: D. Van Nostrand Company, Inc., 1931).
Mary Walton, The Deming Management Method, (New York, NY: The Putnam Publishing Group, 1986).
Donald J. Wheeler and David S. Chambers, Understanding Statistical Process Control: Second Edition (Knoxville, TN: SPC Press, 1992).
Donald J. Wheeler, Understanding Variation: The Key to Managing Chaos (Knoxville, TN: SPC Press, 1993).